CASE MANAGER, IN-SCHOOL MENTORING
Big Brothers Big Sisters, Serving Grand Erie, Halton and Hamilton
POSTED: Friday June 19, 2026
CLOSING: Sunday July 12, 2026, 11:59 p.m.
START DATE: Monday August 10, 2026
TYPE: Full time (35 hours per week) with an initial three-month probationary period
LOCATION: Consistent with funder expectations and the nature of the role, the successful candidate will reside in Brantford or Brant County. The office is located in Brantford; however, there may be some instances where the candidate may be expected to work out of either the Hamilton or Burlington office. This program will run in Brantford, Brant County, Haldimand County, Norfolk County and city of Hamilton. There will be frequent travel between the communities, with the occasional commute to the Halton community. This position is a hybrid with two in-office days and three work from home days per week.
HOURLY WAGE: $24 per hour
DOWNLOAD POSTING: POSTING_Case Manager, ISM (2026)
The Opportunity
Big Brothers Big Sisters, Serving Grand Erie, Halton and Hamilton (BBBS) is seeking a social services professional to serve in the role of Case Manager, In-School Mentoring (ISM) program to support its mentoring program delivery objectives. This position supports youth by creating, monitoring and supporting mentoring relationships between adult volunteer mentors and youth (mentees), who have been identified by the school as a young person who would benefit from a mentoring relationship. Reporting to the Manager of 1:1 Programs, this role contributes significantly to the organization’s mission of providing life-changing mentoring programs that ignite the power and potential of all young people.
About Big Brothers Big Sisters
For over 100 years, BBBS has been championing the health and wellbeing of young people in our communities. By providing mentoring relationships for youth facing adversities as both a prevention and an early intervention, BBBS is positively impacting life trajectories. Our mission, to enable life-changing mentoring relationships to ignite the power and potential of young people, is made possible through the support of our community, partners, donors and volunteers. We’re proud to support 1,500 young people in the Halton, Hamilton and Grand Erie regions each year.
Tasks & Responsibilities
• Communicate with school champions to identify suitable youth for the ISM program
• Provide program information and intake documentation to be completed by the school and parent
• Participate in Mentor training for participating volunteers
• Deliver Child Safety training to participating youth
• Create and maintain files for the youth, volunteers and matches on our Microsoft Dynamics Service Delivery Platform (SDP)
• Conduct pre-post evaluation with match participants to identify and quantify program impact and outcomes
• Ensure contact occurs with program participants at intervals outlined by Big Brothers Big Sisters of Canada
• Understand and comply with all National Standards as outlined by Big Brothers Big Sisters of Canada
• Support placement students (SSW, BSW and CYC programs) from post-secondary institutions who contribute towards the success of the program
• Facilitate in-person match meetings at the school with the mentee, mentor, and school personnel
• Create and distribute program bins to participating schools, and collect/replenish bins at the end of the school year
• Collaborate with the Lead, Volunteer Recruitment & Intake to support area volunteer recruitment initiatives
• Participate in staff meetings, individual supervision meetings and program-specific meetings
• Support other departments, as necessary
Who You Are
• A social services professional with a minimum 2-year degree/diploma in a related field
• A strong communicator and willing collaborator
• An engaging personality who can establish meaningful relationships with school contacts and volunteers to create growth opportunities for young people
Required
• A clear vulnerable sector police check (VSC) naming Big Brothers Big Sisters of Halton and Hamilton as the employer
• A minimum 2-year degree/diploma in the social service sector or related field
• Access to a reliable vehicle
How to Apply
Please submit a cover letter and resume to Rebecca.Hart@bigbrothersbigsisters.ca with the subject line: Case Manager, ISM, by Sunday July 12, 11:59 p.m.
BBBS is committed to the principles of equity, diversity and inclusion in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience. BBBS will not discriminate against job applicants on any of the grounds protected by human rights legislation during any phases of the recruitment, screening and hiring process. We welcome applications from persons with disabilities and will provide accommodations during all stages of the hiring process upon request. All hiring managers of BBBS will treat all job applicants with dignity and respect. At no time during the interview process will any questions be asked that touch on any prohibited areas outlined in the Human Rights Code (such as age, ancestry, colour, race, ethnic origin, place of origin, creed, disability, sex/pregnancy, family status, marital status, sexual orientation, gender identity, and gender expression).
In accordance with National Standards, the successful applicant must provide a clean and valid Vulnerable Sector Police Check naming Big Brothers Big Sisters of Halton & Hamilton as the employer.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.